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Support

This page contains the answers to frequently asked questions. If you can't find the answer to your question here contact our help desk. We will be happy to help you.

  • How do I order a package?

    You can order an account from Sunny Usenet in just a few simple steps. Click on the package of your choice on the packages page and then click on "Order now". If you already have an account with us, or had an account with us in the past, you can now login. If you have never had an account with us, click on "Register". Follow the order and payment procedure and you will receive your access data for our Usenet service in just a few minutes.
  • How can I extend my package?

    Sunny Usenet packages can be extended in a few simple steps via My Sunny Usenet. Login to My Sunny Usenet and click on "Extend". Follow the order and payment procedure and your package will be extended in just a few minutes.
  • How can I upgrade my package?

    Sunny Usenet packages can be upgraded in a few simple steps via My Sunny Usenet. Login to My Sunny Usenet and click on "Upgrade". Follow the order and payment procedure and your package will be upgraded in just a few minutes.
  • What should I do if I get a code "502" error notification?

    There are two types of code 502 error notifications.

    Access denied to your node

    This error notification means that your user name and/or password are invalid. Ensure that your user name is identical to your e-mail address and that your password is identical to the one you chose when registering.

    502 You've reached your maximum number of simultaneous connections

    This error notification means that you have reached the maximum number of simultaneous connections that apply to your package. You will find an overview of the maximum number of simultaneous connections that apply to your package in My Sunny Usenet.
  • What is Mbps?

    Mbps (also referred to as Mbit) specifies the speed at which data is transferred. Many Internet providers still use the term "MB". A detailed explanation of the term Mbps can be found on the Dutch Wikipedia page.
  • What is retention?

    Retention is the number of historic days that content can be retrieved from one of our Usenet servers after it has been posted. Suppose someone posted a message on Usenet two years (730 days) ago. Under the current retention conditions (900 days) the message can still be retrieved. If a message was posted on Usenet three years (1095 days) ago it can no longer be retrieved.