Search Our Help and Support Center for Answers
How to start downloading with SunnyUsenet?
First, sign up for a plan with Sunny Usenet. We recommend the Sunny UNL plan because it has unlimted speeds and 40 connections.
Then, download a newsreader so you can search, post, and download on Usenet. We list a few different newsreaders in our configurator but this list s not all inclusive.
Finally, you’ll use your Sunny Usenet credentials on your selected newsreader to begin accessing Usenet.
How to improve my download speeds?
If you're not on a Sunny UNL plan we suggest giving that a look. Unlimited speed can make a huge impact in how fast you download.
We also have a few tips on how you can improve your download speeds overall:
- Reset of your modem/router (power off, and on again after a short time)
- Your antivirus software and/or firewall may prevent you from getting a maximum speed. Try turning these off temporarily.
- Make sure that you're using all your available connections within your package?
- Go to www.speedtest.net. Is your internet speed as you expected?
- Does your news client automatically repair and unpack in the background? Maybe turn these functions off.
- Check for other processes on your computer that might be using much computing power, or are too much of a burden on your internet connection.
- Is anyone else using your internet connection?
- Could your account be used by others? Please consider changing your password.
- Is your internet provider experiencing maintenance or downtime.
- Additionally note, if you are using a VPN your speed may be reduced.
How do I manually set my port settings, including SSL.
Most newsreaders come with options to select which ports you will use. These port options may vary from newsreader to newsreader but you can find several examples within your My Sunny admin panel inside the Configurator area. All SunnyUsenet accounts come with ports 119, 80, 563(SSL), and 443(SSL) enabled. In general we suggest using ports 563 or 443, both are SSL secured.
Please note: SSL costs computing power. When you have a slow computer, it can be that the download speed with SSL is slower, because the computer cannot keep up with decrypting large amount of files. The faster the internet connection, the faster the download speed and the faster the computer needs to decrypt. While in general this is not an issue, if you're experiencing download speed issues, are on an older computer and are using a secure port, changing to a non-SSL port, either 119 or 80, may speed up your downloads.
How to post to Usenet?
Please contact support to enable posting for your account. Once the support team member has enabled posting you can restart your news client and posting will be enabled.
Where do I find my SunnyUsenet server
Your Sunny Usenet server details can be found several places. First, your welcome email should include all of the server details. If for some reason you did not recieve this welcome email double check your account's email settings. In addition to the welcome email the server details can be found in the main My Sunny admin once you login. If you're still having issues locating your server details please contact support.
How do I update my payment type or information?
Please visit https://www.sunnyusenet.com/en/member/billing, you will be able to update your saved payment information here. Additonally you can find this link in your My Sunny admin panel by clicking on the "Change Payment Information" button. If you do not have saved payment informaiton and wish to start a subscription, click on the "Extend/Upgrade" button, and check out as normal. Be sure to leave the subscription checkbox checked to get an additional 20 FREE connections and keep your subscription running.
How long does it take for a payment to be processed?
Most payment types process immediately. These payments inculde: credit cards, PayPal, Sofort, PaySafe Card, and Bitcoin. If you are making a payment via Direct Debit (either via iDeal or SEPA) it may take 3 to 7 working days, depending on the country. If the transfer is made by online transfer, it usually takes two working days, although in rare cases it can take up to 4 working days. If you encounter this please reach out to support and we'll speed the process along for you.
Additionally, if a transfer was made on a Friday, it will not be processed until Monday. Transfers made over the weekend or on Monday will be processed on Tuesday. If it happens that Monday or Tuesday is a public holiday, the payment will be processed on the next working day.
What happens if my payment fails?
If your saved payment method fails to charge for your subscription we will send you an email to alert you. Once you've logged back into your account click on the "Extend/Upgrade" button, and check out as normal. Be sure to leave the subscription checkbox checked to get an additional 20 FREE connections and keep your subscription running.
What payment methods does SunnyUsenet accept?
The available payment types depend upon country of origin as well as the account type you have selected. For recurring plans we accept: credit cards, PayPal, and SEPA based direct debit. Non-recurring plans include these as well as: iDeal direct debit, Sofort, PaySafe Card.